COOL-ER ™ - User Manual

I need to know about compatibility...

Which Operating Systems are compatible with my COOL-ER?

COOL-ER supports both Apple Macintosh and Microsoft Windows Operating Systems. At present COOL-ER does not support file transfer from Linux based computers.

How easy is it to use COOL-ER with my desktop or laptop?

COOL-ER is plug and play compatible. No CD-Rom, no formatting, just use the USB cable provided to download your ebook and you will be reading in a matter of minutes!

If I don’t have a COOL-ER, can I still use COOLER-EBOOKS?

Yes, COOLER-EBOOKS works with most ereaders. When selecting your book make sure you choose a compatible format for your ereader.

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I'm not so sure...

I don’t think my COOL-ER is working correctly – what should I do?

Contact our technical help team support@coolreaders.com for straightforward advice. If your unit is faulty, please let us know within 28 days of delivery and we’ll collect and replace your COOL-ER.

What if I don’t like my COOL-ER?

With a 14 day return policy; why not give it a go? Once you receive your COOL-ER take a moment to familiarise yourself with the controls and dive into a book. If you find that COOL-ER isn’t for you simply return it.

What if I want to return my COOL-ER?

Contact our Customer Service team to let them know you intend to return within 14 days of receipt. You’ll be given a returns number and asked to send back your order undamaged in the original packing.

What is the warranty period for my COOL-ER?

Your COOL-ER has a 12month warranty.

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Tell me how to use my COOL-ER...

Is navigation simple?

The straightforward navigation system is designed for intuitive use with clear-cut click through menus to make the COOL-ER suitable for even the most technophobic!

How do I transfer files to my COOL-ER?

Plug your COOL-ER into your computer’s USB slot with the cable provided and drag and drop documents from your computer to your COOL-ER for immediate rapid transfer.

How can I transfer my own documents to my COOL-ER?

Once you’ve saved your work in a compatible format, you can transfer your own documents to your COOL-ER in the same way any purchased text would be transferred. Simply plug your COOL-ER into your computer via the USB cable and drag and drop, or copy and paste the file.

How can I load an ebook onto my COOL-ER?

1. Connect your COOL-ER to a computer via the USB cable
2. Open the folder containing your COOL-ER’s documents from 'My Computer'
3. Add your new documents by dragging and dropping or copying and pasting. The time taken to transfer is dependent on the computer and file size. Longer documents will take longer to transfer

How easy is it to turn a page?

For page turns, COOL-ER has a simple control wheel in the bottom right corner (portrait mode), which allows you to progress through your document either forward or back with a single click. This wheel is ergonomically placed which, along with the even weight distribution, helps readers enjoy sustained use. To complement this, COOL-ER is even lighter than most traditional books so you’ll find hand strain is not an issue either.

Can I change the page orientation?

The easy-switch page orientation helps you select the best view for you. Choose between portrait and landscape or even switch back and forth with a single click.

Can I easily jump to a key page?

Yes, if you’ve previously bookmarked the page. Otherwise simply select ‘first’, ‘last’ or a specific page number from the ‘Go To Page’ menu available on every page with a single click. You can also jump to a particular chapter via the table of contents.

What do the icons on the screen indicate?

If you look at the black bar on the bottom edge of the COOL-ER screen you'll see (from left to right):
Battery indicator
Audio (if music is turned on)
Thought bubble indicates COOL-ER is busy
Visual indication of place within document
Document title
Page number
Font size
For more details on this, please see Status Options

How can I charge my COOL-ER?

Connect your COOL-ER to a computer via the USB cable and your COOL-ER will immediately begin to charge while the computer is powered on. Your COOL-ER will charge each time it is connected for file transfers and even charge while transferring documents. Your COOL-ER will be shipped with a slight charge but to charge it completely from fully empty takes a couple of hours. A full charge should last for about 8000 button clicks.

How long will my COOL-ER’s battery last between charges?

COOL-ER only requires battery power when responding to button clicks or running the audio function, so users can run it for weeks without charging the battery. A single charge can last for 8,000 button clicks, which is equivalent to reading an average novel fifteen times over!

How do I change the text size on my COOL-ER?

Open a book on your COOL-ER and click the centre button of the control wheel. This brings up your main menu, scroll down to the ‘Font Options’ option and click the centre button again. You can then scroll through the font sizes. Select your favourite font size using the up/down buttons on the scroll wheel, and then click the central button. Your chosen text size will be applied throughout the document and you’ll be returned to the ebook to continue reading.

How do I select a book to read from the library?

In the library scroll up and down using the control wheel and, once you’ve chosen a document to read, click the central button in the control wheel. Your ebook will then load. (The time taken to load is dependent on the file size. Larger texts will take longer to load as your chosen formatting is applied to the full document at this time)

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Tell me about formats...

What types of documents can I read on my COOL-ER?

We're keen to make COOL-ER as user friendly as possible, which is why users can load their own documents, as well as any purchased files that they have the right to view. COOL-ER is suitable for use with many file formats and with ebooks purchased from most ebookstores as well as Project Gutenburg files saved in a compatible format.

Which files formats can I use with my COOL-ER?

You can read formatted documents in PDF and EPUB as well as FB2, RTF, TXT, PRC and HTML. Additionally, you can listen to your favourite MP3 audio files and view JPG and GIF images. With such a wide choice of formats, you'll find you can use your COOL-ER for almost all documents!

Can I organize documents on my COOL-ER?

COOL-ER has a very straightforward folder system: save your files into your individually named folders on your computer and the folder system is transferred to you COOL-ER. You choose how to sort your library; for example by genre, date or favourite author. With COOL-ER you have full control of your filing.

Can I read my own documents on my COOL-ER?

Yes, you can upload files from any source to your COOL-ER provided they are in the correct format and you have the right to view them.

Will my COOL-ER re-flow formatted text?

COOL-ER is able to automatically re-flow most documents to improve page layout and readability but remember, your ebook is an electronic representation of a normal book and sometimes the format of the original book precludes re-flow.

I need to view complicated documents; can my COOL-ER handle it?

COOL-ER is suitable for viewing complex texts; the integral zoom feature and automatic reflow make it ideal for text and images.

Can I use my COOL-ER to view academic texts?

Yes, COOL-ER has 8 text sizes which allow easy zoom. Perfect for viewing complicated diagrams, your COOL-ER will be a real asset when you’re studying on the move.

How well will my COOL-ER display images?

Images viewed on your COOL-ER match the resolution of the original image. COOL-ER only supports greyscale text and imagery, and this has traditionally been sufficient. If your original book contains colour pictures these will be displayed in monochrome on your COOL-ER. Designed to fully support text and image documents, COOL-ER boasts 8 greyscales levels with a dpi of 170 to ensure clarity and detail while minimising risk of eyestrain.

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Why should I choose COOL-ER?

Is COOL-ER right for me?

Anybody who reads will love their COOL-ER. The weight, size, shape and E Ink VizplexTM screen accurately recreates the feel of reading from a page, without the need to carry heavy books. You can use your COOL-ER as you would a paper book, with the added bonus of audio features and easy zoom to change the text size if necessary. Plus, the storage facility means you can access all your favourites with the touch of a button.

How is COOL-ER different?

Unlike other ereaders, COOL-ER supports 9 file formats making it convenient for you to view text and images as well as listen to your music. You can personalise the display settings to suit your needs and the screen uses E Ink VizplexTM technology that mimics a book so you can read your documents at any angle and even in direct sunlight. I don’t like the idea of staring at a screen rather than a book: what makes COOL-ER different? The anti-glare screen and range of font sizes make reading the COOL-ER a breeze. No more headaches from staring at a screen!

Where can I use my COOL-ER?

Anywhere you would read a book. On a plane, boat, train, at home, or even on the beach!

Can I listen to audio files with COOL-ER?

COOL-ER has a built-in MP3 media player so when you plug in headphones (not supplied) you can listen to thousands of MP3 audio books or learn a new language with one of more than 40 language courses available from coolerBOOKS.com. You can also add your favourite music tracks for those times when you want to take a few minutes out to reflect on the last chapter!

What color COOL-ERs are available?

COOL-ERs come in eight lustrous colours: Ruby, Blue Sky, Hot Pink, Vivid Violet, Cool Pink, Racing Green, Black Jack and Silver Shine.

Can I personalize my COOL-ER?

COOL-ERs choice of 8 text size options, along with serif or sans-serif fonts, and portrait or landscape settings, help to simulate a paper based book while allowing for individual personal preferences. Once you’ve set your favourites, your COOL-ER will remember your settings.

What languages does COOL-ER ereader support?

With 8 menu languages, everybody can navigate through COOL-ER’s simple menu structure. You can upload files in almost any language to your COOL-ER whether Latin, Cyrillic or Kanji based, including; English, Italian, Portuguese, German, French, Spanish, Russian, Greek, traditional and basic Chinese. Simply download and transfer your chosen text in your choice of language.

Can I read several books at once?

Yes and your COOL-ER will cleverly bookmark each document you view so you can easily switch from file to file. No matter how many ebooks you currently have on the go COOL-ER remembers your last accessed page within every document so you can jump straight back into the text. You can also set specific bookmarks to return to key pages.

How many books can my COOL-ER hold?

COOL-ER provides 1 gigabyte of storage and it includes a Secure-Digital (SD) card slot for expandable, removable storage. As with music, the number of books you can hold will depend on the type and size of book you download, but to give you an example, an average fiction bestseller is around 3MB. This means you can hold over 300 books on your COOL-ER and thousands more using an additional memory card and COOL-ER’s Secure Digital (SD) card slot.

I have documents purchased from other bookstores; can I view them on my COOL-ER?

So long as you’re in compliance with the rights of each document, you can view them on the COOL-ER regardless of where the file was purchased. However, please check file formats before purchase to ensure they are suitable for your COOL-ER.

What happens if I forget to switch off my COOL-ER?

Whether you put your COOL-ER down for a minute or for the night, you don’t need to power the device off. The easy-read E Ink technology means COOL-ER only requires its battery for each button click. Leaving your current page on screen is a convenient way to pick up again where you left off… just like a paper book. However you will need to charge your COOL-ER regularly to ensure you do not find yourself powerless. We’ve also made sure you won’t accidentally flick though the pages if you put your COOL-ER in your pocket or handbag. Each button requires a tiny but perceptible click, which helps ensure you’ll always find your COOL-ER displays the page you left it on.

Will updates be available for COOL-ER in future?

Using your COOL-ER’s memory card slot, you can update your COOL-ER with the latest software to ensure it’s always in first-class shape. Check the CoolReaders site for news on updates every now and then.

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Help me with COOLER-EBOOKS

Where can I buy ebooks?

The largest selection of titles is at COOLER-EBOOKS.com, where over 1 million ebooks are available in a variety of common formats such as EPUB, and can be downloaded directly to the user's device of choice and shared with other readers.

What is COOLER-EBOOKS.com?

COOLER-EBOOKS.com is an online bookstore with more than 750,000 ebooks available to purchase or download for free.

I don't have a COOL-ER – can I still use COOLER-EBOOKS?

Yes, COOLER-EBOOKS' ebooks and edocuments are suitable for use with most ereaders, computers and mobile devices. We've even added a feature at COOLER-EBOOKS to help our customers’ select the right format for their ereader prior to purchase.

Do I have to pay delivery charges for my ebooks?

No, you can download your ebook from COOLER-EBOOKS directly.

How can I buy a book from COOLER-EBOOKS?

After browsing the site for a book you wish to read, click ‘buy now’ and the book will be added to your basket. At this point you can either continue shopping or checkout to complete your purchase. When you are ready click ‘checkout now’ and you will be asked to complete your details. This creates an account for you. Once you have confirmed your details please scroll to basket summary and select 'buy now'. At this point you will be asked for your payment details.

I've had a territory error message, what does it mean?

Authors and book publishers have traditionally sold and issued selling rights for their books by territories, this is known as Territory Rights. Territories in this case are usually designated by your country of residence and where your credit / debit card is registered. This means that dependent on country of residence you will be able to purchase only designated books.
At COOLER-EBOOKS we try our hardest to take away the frustration of this system by
a) sourcing as many books as possible for all territories and
b) only presenting you with books that are authorized for your territory.
Occasionally a book will get through our territory controls, you will be notified of this during the payment process. If this does happen please remove the book from your shopping basket Please note - don’t worry, if you have bought a book in one territory, you can still read it on your ereader if you go abroad.

Why are you asking which country I live in?

We need to know your country of residence to comply with Territory Rights.

How do you know which territory I am in?

We identify your country of residence by a number of methods: - We ask you when you first use the site
- When you register and supply residence details
- Geo location identification: your individual IP address tells us the region where you are based. Please do not worry about this; the information is simply used to allow us to provide you with relevant book listings and for no other reason.

I’ve seen an ebook for sale on a different website – why don’t you have it?

The most likely answer to this is that we are not allowed to sell it to you due to Territorial Rights. The website you saw it on might be based in another country and has not identified your country of residence correctly. We pride ourselves on providing you with the best selection of books no matter your country of residence, if you believe that the book you have seen is available in your country please let us know so that we can improve our service to you.

I’ve downloaded an ebook but I can’t read it on my COOL-ER or my computer. Why?

It sounds as if you may be trying to use the acsm file to read your book. The acsm file is a small file usually less that 4kb which acts as a key for the full book. Each time you download a Digitally Rights Managed book you’ll actually be downloading the acsm key which will activate the full book download within Adobe Digital Editions. Try opening and signing into Adobe Digital Editions before downloading the key. The full download should then start as a matter of course. If you are still having problems, please see the section covering Adobe Digital Editions in more detail or for further assistance please contact Adobe at: www.adobe.com/support/digitaleditions.

Where are my ebooks stored?

You can save your ebooks to your COOL-ER and keep a copy on your computer. For additional peace of mind all your downloads from COOLER-EBOOKS are also saved in your account so you can access them again and again.

I've accidentally deleted my ebook – what should I do?

You can download your ebook from your account within COOLER-EBOOKS if you need to. Log in to your account and select the ebook you wish to download. By clicking the ebook link you can download your book again.

I’ve downloaded a book and my COOL-ER says Download Complete but the book seems to be empty. Why?

Before you can read an ebook it must be downloaded from Adobe Digital Editions, using an .html or .acsm file to identify the ebook. It looks as if you’ve put the .html file on your COOL-ER instead of the .epub or.pdf file that holds the book’s contents. If you right click on the file on your computer and choose ‘Open with’ Adobe Digital Editions then your book will be downloaded and ADE will add it to your library.

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Adobe Digital Editions (ADE) FAQs

Is Digital Editions available in languages other than English?

Digital Editions is also available in French, German,Italian, Spanish, Dutch, Brazilian Portuguese, Japanese, Korean, Chinese Simplified and Chinese Traditional. Other languages will be released over time.

Why do I need to authorize my computer with my Adobe ID?

Some digital publications that you purchase online or check out from a library may contain digital rights management (DRM) protection that restricts the items from being shared with others. In the past, this could limit the ability to read your items on additional computers owned by you. It could even prevent you from moving your items when you bought a new computer. Digital Editions helps ensure that your eBooks and other digital publications are not "locked" on one computer — they are assigned to you through your Adobe ID. Digital Editions also adds support for the next generation of mobile devices.

Can I transfer eBooks that I have already purchased or downloaded to another computer?

Once you authorize your computer with Digital Editions, the application looks for eBooks already on the computer and converts copies of the items to a new named account license. You can then transfer those eBooks to other computers. If you have eBooks on multiple computers, you need to authorize each one with Digital Editions prior to transferring eBooks between them.

What is the maximum number of computers and devices that I can authorize?

You can activate up to six computers and devices. If you reach the limit, please contact Adobe Customer Service to increase your allowable activations.

What is PDF reflow?

Normally, a PDF document is WYSIWYG, (i.e. what you see is what you get). However, the PDF viewer in the Sony® Reader has a "reflow" mode in which it will reformat the text of the document to enable it to fit into the screen in a larger font. This mode is enabled when choosing the Medium(M) or Large(L) text sizes from the device. In general, this works very well – especially for documents that are mainly text, such as novels or essays. As the documents become more complex, with tables and figures, headers and footers and so on, the readability decreases. For complex, highly-formatted documents it may not be a good idea to reflow them. But in general, you will find most of your documents, especially novels, very readable.

Why do some EPUB documents not look right on ereaders?

EPUB is a relatively new format. At this point, many publishers, large and small, are embracing the format. Since they are often new to the nuances, there are sometimes problems with the content that is being produced. To help with this process, Adobe, in conjunction with ereader manufacturers, has produced a “best practices” guide. The guide can be downloaded from the Digital Publishing Technology Center.

I'm having trouble installing Digital Editions. Where can I get support?

Visit the "Getting started" area of Adobe Digital Editions Help for assistance with installation, or visit the Adobe Digital Editions Support Center.

Why do some PDF documents look different in Digital Editions than they do in Acrobat and Reader?

Digital Editions utilizes Adobe PDF technology that has been optimized for small code size and lower system requirements. This technology has shipped in hundreds of millions of mobile phones and other embedded devices. It is optimized for performance and onscreen readability, rather than graphic arts or prepress-level fidelity. As a result, some minor differences in graphics and font rendering are to be expected. In addition, the Digital Editions PDF implementation does not support several enterprise-oriented PDF features. These features are not typically used in PDF-based eBooks, and if present, they are ignored but may cause certain documents to render incorrectly.

What PDF language profile is supported by Digital Editions?

Digital Editions supports a superset of ISO standard 19005-1 (PDF/A). PDF/A is designed to support more secure, long-term information archiving; it is based on a subset of PDF 1.4 (the version of PDF supported by Acrobat 5.0). Additional PDF capabilities in Digital Editions beyond PDF/A include basic encryption, DRM-based encryption, JBIG2 image compression, transparency, and compressed object streams. The intention is to support in Digital Editions those PDF features reasonably needed by eBooks and other commercially published content, balancing 100% coverage with a focus on small size and high performance. Also, certain capabilities defined in PDF may be delivered in Digital Editions via SWF files or the new reflow-centric EPUB format.

Which PDF features are not supported by Digital Editions?

PDF interactive forms, JavaScript, digital signatures, 3D, native PDF annotations, and JPEG 2000 image compression are not supported by Digital Editions.

Can I continue to borrow PDF eBooks from my public library with Digital Editions?

Yes, Digital Editions fully supports Adobe Content Server DRM technology and is designed to work smoothly with existing library eBook lending services based on the Adobe Content Server infrastructure.

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Troubleshooting

My screen has frozen what should I do?

Your battery has probably run down. Try connecting your COOL-ER to your computer to recharge the battery.

My page won’t turn – what can I do?

Due to the E Ink screen technology, your COOL-ER will continue showing the last page you accessed even if the battery has run down. Simply recharge the battery by plugging your COOL-ER into your computer via the USB cable.

I've pressed the button to turn the page but the page number hasn’t changed

Depending on the size of font you’ve chosen each page of your ebook may be spread over more than one page of your COOL-ER. You can select a smaller font if you need to see a whole page on a single screen, or turn the page on your COOL-ER to move to the next part of the page of your ebook.

I've changed my font and the writing in my ebook seems to be overwriting itself

With some ebooks a large font will not reflow correctly and the end of a line overwrites the beginning of the line if it is too long to fit on the screen. If you select a smaller font the lines should wrap correctly.

What is the delivery charge for my COOL-ER?

Delivery charges are dependent on your location. To view the relevant cost for your country please click here

I want to order several copies of an ebook for all my family – What should I do?

Generally that depends on the chosen ebook format. If the ebook is DRM protected than you’ll need to comply with the specific rights of the book, which will probably restrict sharing to under 10 copies.

Can I use my COOL-ER if I’m not connected to the Internet?

Yes. You only require an Internet connection to download ebooks. You can transfer documents from your computer to your COOL-ER without being online.

Something's happened to the finish of my COOL-ER – What should I do?

Astringents and some other chemicals may damage the finish of your COOL-ER (e.g. chlorine, nail varnish remover). Please be careful if you have been in contact with such materials as they can be absorbed into the skin and may rub off onto the device for several hours after contact. If this does happen to your COOL-ER then you should still be able to use it normally to continue to read edocuments.
Please note: this will not affect your warranty should your product become faulty or fail, however, any devices returned as a result of the contact described here will be deemed ‘customer damaged’ and will not be eligible for repair / replacement.

Help! I've changed the menu language – how can I return to my chosen language?

If you find you have accidentally selected a language, you can return to the correct language by pressing the Menu button (F) while in the Library view and scrolling down to the 3rd option. This will take you to the language menu.
The languages are in the following order:

1. English
2. German
3. French
4. Spanish
5. Russian
6. Simplified Chinese
7. Traditional Chinese
8. Portuguese

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